Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund.
We do not offer exchanges.
Returned merchandise will receive a minimum 30% restocking fee.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Many product photos are provided by wholesale companies. Hairs or wigs may differ from the photos because hairs or wigs can be styled through hairdressers and anyone can change their style.
Additional non-returnable items:
- Wigs & Ponytails
- Cosmetics
- Used items
- Hair Products / Chemicals
- Items that are opened
- Items with damaged packaging
- Special Sale items, Clearance items, Promotional items, Special Order items
- Items that are past 10days from delivery date
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sistersvirginhair.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
To return your product, you should mail your product to:
Sisters Beauty, 5918 Ogeechee Rd , #5, Savannah GA 31419, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
